Bite-size learning session

Questioning and Listening

Effective questioning and listening skills are fundamental to effective communication and building relationships with others. Listening is an active process and requires conscious effort and interest. Applying active listening skills can help to build rapport with internal and external customers, to develop mutual understanding and overcome challenges collaboratively. Asking the right questions is also critical, as this helps us to understand important information and manage the conversation.
  • Highlight the importance of questioning and listening skills
  • Explore the barriers to listening and how to apply active skills to build rapport
  • Gain a better understanding of good questioning techniques
  • Training options for groups/teams & organization-wide

Course Code: VILT-QL

90 mins (Perfect for use as part of a blended learning program)

This program is available for groups and teams

This 90-minute virtual session highlights the importance of questioning and listening skills in the process of effective communication. Explore the barriers to listening and how to apply active listening skills to build rapport and more successful relationships with clients and colleagues.
You will learn how to plan for a conversation and practice a variety of questioning techniques to help achieve your desired outcomes.

 

This session is for anyone who wants to improve their questioning and listening skills.

By the end of this session, you will be able to:

  •  Look at the process of effective communication
  •  Cover the barriers to listening, and active listening as well
  •  Gain a better understanding of good questioning technique and how to plan for a conversation
Overview

This 90-minute virtual session highlights the importance of questioning and listening skills in the process of effective communication. Explore the barriers to listening and how to apply active listening skills to build rapport and more successful relationships with clients and colleagues.
You will learn how to plan for a conversation and practice a variety of questioning techniques to help achieve your desired outcomes.

 

Is it right for me?

This session is for anyone who wants to improve their questioning and listening skills.

What will I learn?

By the end of this session, you will be able to:

  •  Look at the process of effective communication
  •  Cover the barriers to listening, and active listening as well
  •  Gain a better understanding of good questioning technique and how to plan for a conversation
For groups & teams

Up to 15 people per program.

From Contact us for pricing

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Or speak to one of our friendly learning advisers by:

Phone

+1 888-559-0074

Email

inquiries@hemsleyfraser.com
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