Problem Solving and Decision Making

Making sound decisions about how to resolve the problems we inevitably face in the workplace is an essential skill we all need in the complex world we live in. 

The problems we face come in all shapes, sizes, and levels of complexity; as do the decisions that accompany them. Some may be routine and have minor significance, but others may have far-reaching effects and consequences. In all cases we need to develop the confidence and capability to make effective decisions that are based on a robust and structured process.

In this interactive 3 hour workshop you will learn how to take a more structured approach to analysing the problems you face and making decisions with confidence. You will follow a series of steps – from defining what the real problem is, up to implementing and evaluating your decision -  and will practice applying a range of tools to ensure that your decisions add true value to your business.
Once you get back to your desk, you will be ready to tackle whatever faces you and drive to more successful resolutions and outcomes.
 

• Is problem-solving and decision-making a regular part of your day?
• Do you ever waste time and effort on a problem, only to find that what you thought wasn’t the real issue after all?
• Would you like to streamline and structure your approach to problem solving?
• Would you like to eliminate frustration and tension in group problem solving?
• Would you like to build your confidence in your ability to make sound decisions?
• Are you not sure where to start when it comes to making good decisions?
   

• Implement a practical process for solving problems and making decisions
• Use tools to diagnose the root cause of any business problem
• Generate a range of potential solutions
• Evaluate options objectively, based on benefits, barriers and risks
• Minimise bias in decision making
• Implement solutions to your problems and monitor progress

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