Course/program

Supplier and Contract Management

Smart supplier management begins when a supplier is appointed, and the bulk of responsibility usually transfers at this point from procurement specialists to operational managers - functions such as supply chain, manufacturing, maintenance, facilities, and service delivery. There are four main activities involved with supplier management: supplier relationship management, performance and contract management, supplier development and improvement and, governance and risk management.
  • Understanding the Stages of Effective Contract and Supplier Management
  • Identifying risks and their impact/probability
  • Choosing the right measure for the situation
  • Training options for individual learners, groups/teams & organization-wide

Course Code: OV-COSM

2x3 hr virtual session | 6-8 hrs on-demand learning | 30 mins coaching (optional extra for teams)

This program is available for groups and teams

It’s more than just a course.
This is a learning journey.
Find out more
...Excite

On-demand digital learning playlist

...Engage

2 x 3 hour instructor-led virtual training session

...Embed

Supporting on-demand digital learning playlists | 30-minute follow up coaching session (optional extra for teams)

Getting the best value out of your suppliers doesn‘t stop when the ink is still wet on the contract.
In this workshop, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them and move beyond contract compliance to increasingly add value and continuous improvement to your work together.

Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.

If you are involved in the management and monitoring of suppliers then this workshop will provide you with useful tools and information, to help you get the most out of your work together.

This workshop will draw upon participants‘ experiences of good and bad supplier management, as well as using expert trainer input from trainers with experience of being suppliers and contract managers.

By the end of this course you will be able to:

  • Understand and construct simple and effective processes for supplier governance and relationship management
  • Recognize and use the stages of the contract management cycle
  • Use the most appropriate hard and soft performance measures with your suppliers
  • Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them

 

    Learners will be asked to complete a short pre-course activity to enable the virtual course to be a truly interactive and engaging experience.

    • Understanding the Stages of Effective Contract and Supplier Management
    • Defining contract and supplier management
    • The contract management cycle
    • Communicating and managing the relationship
    • The Importance of Relationship Management
    • Relationship management styles
    • The ‘building blocks‘ of an effective supplier relationship
    • Practical exercise on relationship management
    • Common Problems and Pitfalls
    • The most common problems and how to spot them
    • Managing changes and avoiding scope creep
    • Strategies for dealing with common problems
    • Dispute resolution
    • Risks to Effective Contract Delivery
    • Identifying risks and their impact/probability
    • Managing and mitigating risks
    • Risk management activity
    • Measuring Supplier Performance
    • Common performance measures
    • Using Service Level Agreements (SLAs)
    • Soft measures of performance - satisfaction and attitude
    • Choosing the right measure for the situation

    You may also like:
    Negotiating with Suppliers

    Course overview

    Getting the best value out of your suppliers doesn‘t stop when the ink is still wet on the contract.
    In this workshop, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them and move beyond contract compliance to increasingly add value and continuous improvement to your work together.

    Through improved supplier and contract management, you will get more out of your suppliers and develop more effective business partnerships that are a success for everyone involved.

    Is it right for me?

    If you are involved in the management and monitoring of suppliers then this workshop will provide you with useful tools and information, to help you get the most out of your work together.

    This workshop will draw upon participants‘ experiences of good and bad supplier management, as well as using expert trainer input from trainers with experience of being suppliers and contract managers.

    What will I learn?

    By the end of this course you will be able to:

    • Understand and construct simple and effective processes for supplier governance and relationship management
    • Recognize and use the stages of the contract management cycle
    • Use the most appropriate hard and soft performance measures with your suppliers
    • Spot common problems and pitfalls in contract and supplier management and employ effective strategies for dealing with them

     

      Pre-course activity

      Learners will be asked to complete a short pre-course activity to enable the virtual course to be a truly interactive and engaging experience.

      What will it cover?
      • Understanding the Stages of Effective Contract and Supplier Management
      • Defining contract and supplier management
      • The contract management cycle
      • Communicating and managing the relationship
      • The Importance of Relationship Management
      • Relationship management styles
      • The ‘building blocks‘ of an effective supplier relationship
      • Practical exercise on relationship management
      • Common Problems and Pitfalls
      • The most common problems and how to spot them
      • Managing changes and avoiding scope creep
      • Strategies for dealing with common problems
      • Dispute resolution
      • Risks to Effective Contract Delivery
      • Identifying risks and their impact/probability
      • Managing and mitigating risks
      • Risk management activity
      • Measuring Supplier Performance
      • Common performance measures
      • Using Service Level Agreements (SLAs)
      • Soft measures of performance - satisfaction and attitude
      • Choosing the right measure for the situation
      Further courses to consider

      You may also like:
      Negotiating with Suppliers

      For groups & teams

      Up to 15 people per program.

      From Contact us for pricing

      Bring in-house
      Create a blended program

      Build your own blended learning program using this bite-size session as one of the building blocks - Excite, Engage, Embed.

      Find out more
      Bring this program in-house
      Who is this course for?
      With your permission, we would also like to keep you updated about programs and/or services similar to the one you are enquiring about as well as special offers, L&D updates and content to help you with your ongoing learning and development. If this is okay please tick one or more of the boxes below so we know how best to contact you.
      fieldset
      We will always respect the personal information you give to us; it will never be shared with anyone and it will be managed according to our Privacy Policy.
      Or speak to one of our friendly learning advisers by:
      Custom learning experiences for teams, groups, or for the organization
      Pick the building blocks & services you need from our menu

      Want a tailored program for groups/teams? Use our menu of options to create the perfect training experience to suit your needs.

      Take a look
      Considering an organization-wide learning solution?

      We provide a holistic range of services to help you create a skilled, high-performing and resilient workforce… wherever they are.

      Find out more