This virtual session will provide participants with a good understanding of some of the most common sources of conflict and what happens if conflict isn’t managed effectively in the workplace.

It provides some practical advice on handling conflict and how to manage personal stress levels when dealing with difficult situations as well.

This course is suitable for anyone who wants to understand how to use natural disagreements within a team to produce positive outcomes for everyone.

By the end of this session, you will be able to:

  • Define five conflict handling strategies
  • Identify the four most common sources of conflict
  • Formulate an action plan for resolving conflict
  • Describe how to handle pressure positively when dealing with challenging customer situations