We have put together a library of learning assets so you can quickly learn and pick up top tips. Our portfolio includes varied topics such as communication skills, time management, coaching skills and so many more...
With your 12-months subscription, you will have access to the whole selection, in your own time, wherever you are online. Make the most of these interactive digital learning resources! Call us for pricing package details.
The topics available are:
- Building Effective Teams
- Challenging Conversations
- Communication Skills
- Continuous Improvement
- Corporate Social Responsibility
- Create the Connection
- Creating Quality
- Developing Others
- Diversity and Inclusion
- Effective Meetings
- Effective Writing
- Emotional Intelligence
- Employee Engagement
- Facilitation in the Workplace
- Finance for Non-finance Managers - Financial Accounting
- Finance for Non-finance Managers - Management Accounting
- Get Confident
- Innovation and Creativity
- Interviewing Skills
- Introduction to Psychometrics
- Managing Change
- Managing High-Performing Teams
- Managing People
- Minute Taking Made Simple
- Motivation and Delegation
- Own the Conversation
- Performance Management
- Presentation Skills
- Problem Solving
- Relating to Others
- Reward and Recognition
- Setting Objectives for Employees
- Setting Objectives for Managers
- Social Media in the Workplace
- Stakeholder Engagement
- Time Management
- What’s Next in Your Career
- Working Assertively
Each fluidbook is an interactive digital learning resource focused on one topic. Please find below a bit more information on what is covered:
Building Effective Teams
The average person spends around a third of their life at work. With few exceptions, most of us also have to work as part of a team.
Look inside to gain some key skills on how to build teams for optimum results – from identifying different types of team, appreciating the various roles and leadership styles needed, through to how to motivate and celebrate success.
Have you ever put off having that conversation with a team member or reportee because you just know how they’re going to react? Delaying only makes it harder to deal with the issues when they can’t be avoided any longer.
Help is at hand. Discover ways of preparing for tough conversations, with tips on how to deal with bad reactions, “read” body language and listen more actively, plus lots more besides.
Human potential is enormous. But our ability to realise our potential can be limited by a lack of focus on what we want to achieve and how to get there. Have you ever wished you could help a colleague fulfill more than they currently do?
Coaching is a fantastic skill to gain, as it doesn’t require you to have all the answers or to be the expert. In this book, you will be given tips and a model to use to help your colleagues or reportees think differently and unleash their talent.
Creating networks, knowledge sharing, building relationships – these are not new concepts, but they’ve become essential skills for business success in the 21st century. The key to all of this is collaboration.
Find out how to build your network and identify your social style, as well as how you work best with other styles. Gain awareness of unconscious bias and how to influence for maximum mutual benefit.
Humans are unique in being able to use words to communicate and yet we so often get it wrong. Great communication goes beyond the words used – it’s about listening well, reading signals, structuring conversations and keeping the feedback loop going. Take a look inside to find out more.
In today's environment of fast-paced change, organisations need continuously to learn and improve in order to stay current with service demands and customer/client needs. Those closest to the work often have the best ideas for improvement. Yet often, improvement ideas and lessons learned are identified but not implemented. In this book, you will learn an easy-to-use process to help you identify and apply improvements that will make a difference to your work.
Corporate Social Responsibility
One of the major transformations in business practice over the past decade has been the imperative of companies to promote ‘Corporate Social Responsibility’, usually abbreviated to CSR. Yet it remains an ambiguous concept, avoiding complete description without any definite or focused body of ideas.In this book we try to unpack the components of CSR and its key principles to understand what it is and how it can be adopted and integrated into core business practice.
Create the Connection
Find out how to get customer service excellence right from the start with best practice advice and tips in this digital book.
In this digital book you will learn about what you can do to ensure your work meets your customers’ expectations. You will also learn more about your responsibility to ensure your team achieves the quality that customers expect.
Development is about striving for peak performance through continuously improving attitudes, behaviour, knowledge, capabilities, experience and skills. In this digital book we cover how development need not be time-consuming or costly. Learning occurs naturally to all of us, all of the time, and as a manager of other people you can use your skills to help them to recognise and maximise all potential development opportunities within the course of their everyday work. As well as improving results for your organisation, this also has the effect of increasing satisfaction and motivation.
Diversity and Inclusion
People who demonstrate positive drive push themselves and others to achieve outstanding results. But what is drive? How does drive manifest itself in you, and where can it lead you? This fluidbook asks you to stop for a moment and think about the word DRIVE and how it relates to your personal motivation and success. You will learn and be given tools to help you plan and follow through, driving through to success.
This book provides a foundation for planning and facilitating results-focused meetings. It also provides guidance for meeting planners, leaders and participants. Remember — everyone shares responsibility for meeting success. No matter what role you are in, it is important to understand the elements of effective meetings. Use this book to learn more about: setting clear outcomes for your meetings, understanding roles and responsibilities, planning your meetings and keeping meetings on track.
Most of us have to write every day: e-mails, letters, memos, reports, analyses, project summaries, product descriptions - the list goes on. But how many of us feel confident in our ability to get messages across effectively? Do we always think about what we're going to write and the best way to communicate to our target audience? Those who don't get their message across in the right way or make obvious errors in their writing are at a disadvantage. This fluidbook will help you ensure that your writing is not only read, but is fully understood as you intended.
Human interaction and communication are things that we naturally deal with every day. The complicated part is our emotions and how they affect our relationships with others. Knowing our personal triggers and being perceptive of others’ emotional responses can make us much more effective communicators and better performers too. In this fluidbook, we’ll look at some of the skills and techniques we can use to respond to situations with greater control and generally increase our emotional intelligence when it matters most.
What makes some employees a joy to work with and others a nightmare? Is it extra effort, positivity, willingness to help, loyalty, flexibility…? It’s really all of these things and more – and they come under the heading of Engagement. Explore this topic further as we look at the key drivers of engagement, the return on investment from putting engagement at the heart of your people strategy and some simple ideas to put into practice.
Facilitation in the Workplace
Coming from the Latin facilitar, meaning, “to make easy,” the purpose of the facilitator is to bring out the knowledge and ability of a group to accomplish a goal. In this digital book we look at what facilitation is, what it isn't and when it should be used. We cover planning a facilitated meeting, generating ideas , managing participation, dealing with common problems and facilitating in different environments.
If you never get feedback, how do you know whether you’re doing well or need to tweak a few things? Great feedback is an investment and it’s always positive, whether it’s motivational or developmental.
Take a look inside to gain insights into the why and how of giving and receiving feedback. Discover a useful model to structure your conversations and make feedback part of your everyday experience.
Finance for Non-finance Managers - Financial Accounting
This book is written expressly for the non-financial manager. In simple to understand terms, along with examples, you will learn about financial accounting, financial statements, working capital, capital and operating expenditure, depreciation and provisions and adjustments.
Finance for Non-finance Managers - Management Accounting
This book is written expressly for the non-financial manager. In simple to understand terms, along with examples, you will learn about management accounting, budgets, forecasting and various methods creating forecasts, ways to identify and project costs, varian
Being robotic or scripted creates barriers in truly building a supportive customer relationship. So this book focuses on how to make the conversation flow more naturally, whilst ensuring it is delivering action orientated results and gives you tools and techniques for improving the customer experience.
“No man is an island, entire of itself”. Even if we know what needs to be done, getting other people on board with our ideas is paramount and it requires a subtle approach – influencing.
In this book, we explore how power and influence are interlinked, but also how you don’t need to be influential to have influence. It’s about learning some techniques and principles, thinking about your communication style and putting it all into practice.
Innovation and creativity
"These days, innovation is much talked about. The word "Innovation" is used in so many different contexts that it's hard to be clear about what it means. To help us gain some clarity about this meaning, it’s helpful to know that there are different kinds of innovation, and that they can be arranged along a continuum. At the ends of the continuum we see two distinctly different kinds of innovation—Sustaining and Disruptive."
Whether you're preparing to be interviewed or you're the one sitting on the other side of the table, interviews can be stressful and worrying. Will you ask the right questions, what can you ask and what can't you, how do you show your best side? This book is for interviewers and interviewees alike; in it, we'll explore all of these questions and much more besides.
Introduction to Psychometrics
You may have come across psychometrics when applying for a new job - an aptitude test as part of the interview process or even a personality test once in role. In this Fluidbook we give you an overview of psychometrics, how they are used and what to be aware of.
Worried how your team or organisation are going to manage the changes that are on the horizon? Do you have a team of employees who are resisting changes that are already underway? This digital book will give you tools, techniques and tips to help your team/employees acknowledge their feelings, address the issues and ultimately adapt to change.
Managing High-Performing Teams
A team is more than just a group of people doing their own jobs under the same manager. Real teams are interdependent: they have a shared purpose and rely on each other to get the job done.
As we move forward in our careers, many of us enjoy the challenge of managing other people. But just how easy is it to go from being focused on our own progress to being responsible for growing others? It requires a shift of focus and a new set of skills.
Inside this book, you’ll learn about the difference between management and leadership, gain insight into different management styles and work through some useful models that will set you on the road to success as a great manager.
Minute Taking Made Simple
As the minute taker, you have responsibilities before, during and after the meeting. It starts with being prepared.
This digital book will address all three areas of responsibility and includes tips and ideas for effective minute taking.
Motivation and Delegation
Do you take a genuine interest in others and want to motivate them to be the best they can be? Are there tasks you could be delegating to give others growth opportunities?
Discover the latest research on what motivates people and how motivation is about more than giving people a pat on the back. Learn too about the power of delegation and what to do when somebody tries to ‘put a monkey on your back’.
Negotiating is an essential set of skills that we use in all aspects of our lives, sometimes without even realising it. Negotiations are a way of reaching agreement and can be about anything, from the type of coffee you want to the terms of a new employment contract. We will be defining various types of negotiation throughout this fluidbook and providing some guidance on how to get the most out of them.
Many people find networking mysterious, superfluous or even a kind of unfair advantage for confident people. Some people consider an afterthought to core business activity.Nevertheless it remains the backbone of most business activity and it is the time honoured method of business growth. There will never be a substitute for friendly personal relations.There are many ideas sold on how to network, but in reality, there is no one way of doing it. At the end of the day, it’s about finding what is comfortable for you. In this fluidbook, we look at the core principles of networking that will provide a good foundation for a meaningful and positive networking experience.
Own the Conversation
In this digital book we look at how empathy, listening, supporting and action can build your customer relationship and develop the deeper level of rapport needed to get the right result for your customer first time.Try using the four step process for managing the conversation, get tips on showing empathy, learn about types of questions, their use and effectiveness and understand how important it is to actively listen.
Performing well in our jobs, achieving goals and delivering results will make us more successful, which brings rewards in the form of development, satisfaction, promotion, progression, pay and bonuses.Whether you are a ‘people manager’ responsible for driving the performance of a team or focused on your own performance, this book will help you understand your role in this vital business activity. You will also learn why we need to invest time and energy manage performance effectively.
For many of us, the thought of standing and presenting in front of a group of people fills us with dread. What if we forget something or stumble over our words? What if some wise guy challenges us and we don’t know the answer?
Your worries are over. This digital book will give you the confidence you need to take control. You’ll learn what to put in presentations and what to leave out. You’ll pick up some great tips and discover that no one is born being able to do this brilliantly – practice makes perfect.
Sometimes it can seem like life is full of problems – at home, at work, with our friends and family, or with our work colleagues. People tackle problems in different ways, but those who are best at it use some simple methods to break down problems, analyse the parts and generate solutions. Take a look at this digital book to pick up some handy tips and avoid the pitfalls.
Relating to Others
Relationships are important. But like anything worth having, they take hard work and need tending and maintaining.
In this book, you’ll learn how you are perceived by others, how to manage expectations and give recognition. You’ll also gain some valuable skills around listening and giving feedback.
Stressful situations are a fact of life. Some people approach them with confidence and poise, facing change and challenges head on. Others back away slowly into a corner and become anxious and stressed at the mere thought of them. In this digital book, we look at what makes some people able to cope with these adverse situations so well. It's not about what is happening to you, but how you react to it. It's about your resilience.
Reward and Recognition
In this fluidbook we look at systems for rewarding and recognising employee’s achievements are vital for underpinning performance management and for attracting, retaining and motivating high-quality people.
Effective reward and recognition schemes motivate people to drive for better results, as they are separate from standard salary payments and increases. They offer incentives for actions above and beyond doing the job people have been employed to do.
Setting Objectives for Employees
An individual, as much as an organisation is lost without a specific set of objectives to aim for. Setting objectives is the first step towards achievement and success. In this digital book we look at how objectives support success, how to use the SMART model, defining, discussing and agreeing objectives and planning action.
Setting Objectives for Managers
Setting objectives is the first step towards achievement and success. In this digital book we look at how managers can help employees set objectives to support success, how to use the SMART model, defining, discussing and agreeing objectives for your team and planning action.
Social Media in the Workplace
Social media in the workplace is all about using online social networks like LinkedIn, Twitter and Yammer for business. These networks allow anyone in the organisation to publish content at the touch of a button, either for internal or external audiences. They also allow colleagues to reach out to one another and get prompter responses – no matter where you are in the world or what time of day it is.
You know where you want to get to and how to get there. But there’s just one piece missing: you need to bring other people with you. Stakeholders are those people – and fully engaging with them will be key to your success.
Check out this book to learn how to identify the right stakeholders; discover a matrix to help you assess potential stakeholders’ power and interest; and pick up some core communication skills to help you persuade, influence and negotiate your way through.
In its most simple form, strategy describes the direction and long-term plans of an organisation. The intent of strategy is to map a path to help the organisation deploy plans and resources that will grow and sustain the organisation, meet stakeholder expectations, and customer and market demand.in this digital book we look at what strategy is, developing strategy, implementing strategy, how to hold a strategic conversation and implementing a personal strategy.
Do you make the most of your time or are you always chasing your tail? Do you use to-do lists? And do you know what tasks and activities to focus on at any given time?
Today, we have more demands made on us at home and work than at any time in history. This had led to tighter deadlines, greater workload and competing priorities – amongst other things! In this digital book you’ll learn skills and techniques to help you prioritise your work and avoid time wasters.
'Wellbeing' refers to our own thoughts and feelings about our quality of life. If we have a positive sense of wellbeing, we feel comfortable, healthy and happy. At work this makes us more creative, more productive and more satisfied with our achievements.
In this book you will find some practical exercises, tips and techniques to help you enhance your state of wellbeing, organised around the five domains of wellbeing.
What's Next in Your Career
Having a career plan is an important way to help you focus on your priorities and the actions to take. This book outlines actions to help you consider your career interests and the next steps you want to take in your career development.
Being assertive is a core communication skill. It is not about being aggressive or angry, but rather it's about having confidence in what you believe in whilst showing total respect for others' opinions. Take a look inside this fluidbook for tips on working assertively by building congruence with other people, increasing your confidence and self-esteem in the process.