This 90-minute virtual session promotes an understanding of the concept of quality and how to identify and meet your customers’ expectations of quality.

Participants will develop strategies for checking work and reducing mistakes and explore an approach for improving quality.

This session is for anyone who wants to improve their approach to quality.

By the end of this session, you will be able to:

  • Explore the concept of quality
  • Identify our customers in order to understand their needs and expectations
  • Develop strategies to reduce mistakes and improve quality
  • Learn how to be an advocate of quality
  • Analyse methods of meeting customer expectations