This virtual session looks at what a process is and they key elements of improvement: the process objective, identifying issues, making changes and deciding where to focus. It also looks at how to manage people through a process change.

This session is for people with responsibility for managing or improving processes who are not continuous improvement experts.

By the end of this session, you will be able to:

  • Gain an understanding of what continuous improvement is
  • Identify the underlying purpose of a process
  • Develop a plan to take people with you
  • Understand more about making changes to a process