This 90 minute virtual session looks at a series of practical ideas and tips to make those tricky conversations more productive.

It starts by asking participants to recall a challenging conversation that they’ve been involved in, and how that made them feel, then goes on to look at some ideas tools and techniques that can help. Although challenging conversations are never easy, with the right structure and approach they can be more straightforward as well as more effective.


This session will help give confidence in delivering the difficult messages.


By the end of this session, you will be able to:

  • Know what to do if things go badly during a challenging conversation
  • Establish the most commonly encountered challenging conversations and what it is that makes them challenging
  • Cover what an effective challenging conversation looks like, and how to achieve a successful outcome for all involved
  • Look at what preparation needs to go ahead of a challenging conversation taking place