Office Professionals & Administrators Training Courses

The office professional role has evolved over the last few years, and is likely to continue to change. Organizations are moving towards a less hierarchical structure, which has given more senior secretaries the opportunity to take on some management responsibilities. There has also been a shift from the ‘personal’ secretary working exclusively for one boss, to the team secretary providing support for a group of people. These changes have left skills gaps for both the team workers and independent workers.

Please find below a list of Hemsley Fraser training programs which allow individuals to develop key skills and embrace the changing role.

For further information on these programs please contact us.

Training Course Areas

Developing Your Role

The Essential Office Professional - Professional Skills for Administrators and Secretaries
Success Skills for Secretaries and Administrators
Professional Development for PAs and Executive Secretaries
Stepping Up Your Career and Taking on More Responsibility

Supporting Your Manager and Teams

Supporting Your Manager(s)
Providing Administrative and Secretarial Support for Teams
Secretary/PA & Manager Programme

Managing and Working with People

Supervisory & People Management Skills for PAs, Team Leaders & Administrators
Adapting to Group Dynamics - Handling Different Behaviours and Creating a Successful Team
Managing Pressure and Conflicting Demands

Organization and Efficiency

An Introduction to Successful Conferences and Events
Minute Taking with Confidence
Time Management for Office Professionals

Professional Administration

The HR Administrators Role
The Effective Administrator
Essential Skills for Effective Training Administration
Rapid and Effective Reading
Proofamatics

Customer Service

Putting the Customer First - An Introduction to Customer Service
Going the Extra Mile - Achieving Excellence in Customer Service
Remaining Calm Under Pressure - Managing Customer Complaints

Personal Effectiveness

Time Management for Office Professionals
Personal Effectiveness Through Interpersonal Communication and Self-Confidence
Dealing with Stress and Conflicting Needs
Handling People and Difficult Situations
Professional Reception Skills - The Face of the Company
Assertiveness and Self-Confidence Development

Business Communication Skills

Better Communication Skills at Work - Communication that Delivers Results
Speaking and Presenting with Confidence
Communicating Effectively in the Workplace
Developing Effective Telephone Skills
Professional Written Communication
Effective Business English
Influencing and Persuading Skills with an Introduction to Negotiating

Your Changing Role

An Introduction to Successful Conferences and Events
Providing Administrative Support for Projects and Project Managers
Supporting Your Projects with Microsoft Project - Introduction
Project Management for PAs, Administrators and Secretaries
Making Sense of Finance - Essential Knowledge for Office Professionals/Secretaries and PAs