Business Communication Training Courses

Hemsley Fraser are the premier provider of communications training. Our success is based on delivering programs that are relevant to your needs and enable you to transfer the skills back to the workplace.

Please find below our range of business communications training programs.

In addition to the business communications training programs, we offer a full range of learning solutions including customized learning and coaching.

Training Course Areas

Effective Communications

Better Communication Skills at Work - Communication that Delivers Results
Senior Level Communication Skills Workshop
An Introduction to Neuro Linguistic Programming
Applying Neuro Linguistic Programming in the Workplace
Developing Effective Telephone Skills
Emotional Intelligence for Improved Business Results
Developing an Innovative and Creative Approach to Problem Solving

Written Communication

Effective Business English
Professional Written Communication
Writing for Results
Writing Effective Reports
Minute Taking with Confidence

Presentation Skills

Speaking and Presenting with Confidence
Perfecting Your Presentation Skills - A Practical Workshop
Speaking in Public with Authority and Confidence

Negotiation

Foundation Negotiation Skills for Win/Win Results
Influencing and Persuading Skills with an Introduction to Negotiating
Influencing and Persuading for Managers - With an Introduction to Negotiation
Negotiation Skills Workshop for Managers

Working with Others

Handling People and Difficult Situations
Communicating Effectively in the Workplace
Dealing with Stress and Conflicting Needs
Interpersonal Effectiveness for Managers
Developing Your Personal Impact and Building Productive Relationships
Coaching For Results
Facilitation Skills for Managers
People Management Skills for Managers
Adapting to Group Dynamics - Handling Different Behaviours and Creating a Successful Team
Assertiveness and Self-Confidence Development
Managing Anger in the Workplace

Customer Service

Putting the Customer First - An Introduction to Customer Service
Going the Extra Mile - Achieving Excellence in Customer Service
Remaining Calm Under Pressure - Managing Customer Complaints

Developing People

Managing and Improving Performance
Team Management and Leadership Skills for Supervisors and Team Leaders
Developing Effective and Confident Training Techniques
Conducting Successful Appraisals & Reviews