The Internal Consultant

Many work assignments involve working with people to support and help them be successful in reaching organizational goals. We have assessed the skills of successful consultants to craft a course that will provide individuals who perform these work assignments with tools, tips, and techniques that will allow them to perform effectively.

Is it right for me?

This course is designed for employees who are interested in building their consulting skills. The tools, tips and techniques covered are of interest to those who are new to consulting as well as to those who already have experience in this area.

What will I learn?

By the end of this course you will be able to:

• Identify a range of consultancy styles, including your personal preference
• Recognize and apply techniques to develop rapport, credibility and personal confidence
• Use active listening to improve communication skills
• Analyze problems and use interest-based bargaining and group problem-solving techniques to find solutions
• Perfect a process for reaching clear agreements with clients, including learning how to clearly say "no"

What will it cover?

Build personal relationships and credibility

• Identify the role
• Develop a work style appropriate for the client

Develop effective communication tools

• Active listening and other tools
• Mind maps - positives and negatives
• Finding a sound basis for assumptions and conclusions
• Finding your balance between advocacy and inquiry
• How to be a H.E.R.O.

Practice creative problem-solving

• Positional vs interest-based problem solving
• Four steps to creative solutions
• Managing those meetings
• Pre-meeting planning tools
• Facilitation techniques for keeping meetings under control
• Managing the information that comes from meetings
• Coping with the top five meeting problems

Further courses to consider...

• Helping Your Team Navigate Change
• High Performance Mentoring