Influencing With Integrity

This course provides an opportunity to strengthen your influencing skills so that you effectively engage people whose support and commitment is critical to your success. The course provides you with the tools you need to confidently deal with the conflict that is to be expected in virtually all situations.

Throughout this one-day course, participants will build an influence strategy for engaging, persuading, and securing the buy-in of people whose support and commitment is critical to the success of their influence situation.

Is it right for me?

Managers who are familiar with basic approaches to influence and collaboration will find this course helpful in deepening their understanding and application of their own personal influence style.

What will I learn?

By the end of this course you will be able to:

• Describe various influencing styles and strategies, including your personal preference
• Identify types of power levers and which ones you can exercise
• Choose the influencing methods likely to be most effective in a given situation or with specific individuals
• Develop a process for assessing stakeholders and choosing how to interact with them
• Describe different types of conflict and when intervention is required or advisable
• Identify different methods for dealing with conflict, including your personal preference
• Choose the method for dealing with conflict that is the optimal choice in a given situation
• Recognize types of difficult people and tools for dealing with each type
• Approach conflict situations with increased confidence

What will it cover?

Options for Winning People Over

• Influencing, persuading and negotiating
• Push and pull strategies
• Influencing styles
• Influencing scenarios and application
• Influencing up and out
• How and when to use the power option
• The impact of the use of power

Conducting Difficult Conversations

• Recognize negative and aggressive behavior patterns
• Understand and manage the situation rather than the person
• Identify and deal with the underlying causes of difficult behavior
• Build a personal toolkit for difficult conversations

Recognizing and Understanding Conflict

• Assessing levels of conflict
• Ways of dealing with organizational conflict
• Using conflict management styles appropriately and their applicability to specific situations

Further courses to consider...

• Interpersonal Effectiveness for Managers
• Emotional Intelligence for Leaders