Effective Performance Management

This course introduces an easy-to-use 6-step process for writing effective performance elements and standards, demystifies the process of measuring different types of work and provides insights into various types of feedback techniques.

Is it right for me?

Every individual in an organization needs to be an active participant in the performance management process. This program provides both employees and supervisors with tools and tips to move performance management from being a cumbersome paper process to being a meaningful dialogue. Participants will be able practice a 6-step process for setting performance elements and standards on their own or a subordinate position.

What will I learn?

By the end of this course you will be able to:

• Describe performance management and what is expected of supervisors and employees
• Effectively plan and conduct a performance discussion
• Apply performance management tools to help you agree to performance expectations and monitoring techniques
• Provide effective feedback
• Apply tools and techniques for support and development

What will it cover?

Setting Clear Objectives

• How to select the right performance elements
• Components of clear objectives
• Real-world practice in creating clear objectives

Monitoring progress

• You get what you measure – what will you get?
• Difficult to measure work
• Real-world practice in identifying effective measures

Giving and receiving feedback

• Active listening
• Effective questioning
• Feedback preferences and options

Planning for and conducting effective discussions

• Checklist for effective conversations
• Managing difficult / emotional issues

Coaching as a developmental option

• Understanding the difference between coaching, mentoring, and providing feedback
• The coaching process
• Building a coaching plan

Further courses to consider...

• The Leadership Foundation: Part 1
• The Leadership Foundation: Part 2
• Building Employee Engagement
• Managing and Improving Performance