Communicating with Impact

This introductory level course introduces participants to core skills that underpin effective communication: skilled questioning, focused listening, and confident voicing of views. Participants will learn how to achieve greater success and openness in their work-based relationships.

This course contains interactive sessions to help participants develop confidence in communicating by using more effective questioning and listening skills.

Is it right for me?

Designed specifically for managers from all organizational backgrounds who are seeking to develop successful negotiation techniques.

What will I learn?

By the end of this course you will be able to:

• Communicate more effectively.
• Gain new information through effective questioning techniques.
• Pick up on hidden messages.
• Actively listen for feelings as well as meaning.
• Use techniques to check and build the understanding of others
• Increase your confidence when communicating face-to-face.

What will it cover?

Effective Communication

• Identify and use different communication styles
• Barriers to effective communication
• Understand the other person's perspective

The Impact of Poor Questioning and Listening

• Create confusion and misunderstanding
• Lose new ideas and stifle creativity
• Cause frustration and de-motivation

Good Questioning Skills

• Understand when and how to ask a question
• Take the time to question rather than answer
• Use probing techniques to gather information

Good Listening Skills

• Improve your concentration when listening
• Learn how to listen for feelings
• Demonstrate appreciation of the other person's point of view

Put it into Practice

• Communicate with confidence
• What others say may not be what you hear
• Create a personal action plan to communicate more effectively

Further Courses to Consider

• Collaborating for Results