Evaluation and Benchmarking

By implementing a successful Managed Learning Service, organisations gain accurate and meaningful measurements of performance. This often falls into a number of key areas:

Evaluating the success of the learning intervention
KPI/SLA reporting
Benchmarking - by site, by subject, by industry etc.

Evaluating the learning

With reference to both quality and efficiency, we provide an on-line evaluation or questionnaire service, whereby participants provide direct feedback. This will be conducted directly after the course/event has taken place in order to gauge an immediate reaction, and then again in 3 – 6 months time to establish what learning has been applied in the workplace, and to what affect.

KPI & SLA Reporting – evaluating the service

This evaluation service can also be applied to satisfaction in relation to the administration service, efficiency measures and the overall level of support provided as part of the Service Level Agreement (agreed as part of the Research and Engagement Phase).

Many of the agreed performance measures and targets that form part of the evaluation service would provide the basis for the SLA and would be scoped in Phase 1 – Research and Engagement in relation to quality of product and service efficiency.

In addition, we would expect to agree performance targets in relation to response times, occupancy levels, accuracy of financial information (invoicing), timely production and distribution of management information and issue resolution.

Benchmarking – comparing the cost and value of the learning delivered

Our benchmarking capabilities include:

Benchmarking 'best in class' within the training industry
Internal benchmarking within a customer organization
Benchmarking within specific industries