Engaging Your Employees to Drive Improved Organizational Performance

Is employee satisfaction enough?

Tracking the satisfaction of employees is now established practice in most of the world’s leading organizations. It makes intuitive sense – happy employees lead to happy customers, which ultimately lead to financial success. But is satisfaction enough? To go beyond satisfaction and determine the extent to which your people are truly engaged, you need a measure of what they are prepared to put in, their loyalty and willingness to give time and energy to something that they believe in.

How can you measure the level of engagement?

Through the use of the 9Factors™ Employee Commitment Survey, Hemsley Fraser have compiled extensive benchmark data across both the private and public sector, around the key drivers of employee engagement and how they can be measured to drive enhanced organizational performance and business results. Organizations have used the results from the survey and translated them into tangible, focused leadership behaviors and practices which have been proven to deliver a visible improvement in employee engagement and financial performance.

"Through using 9Factors™ we can trace a trend now where over 7 years of improving staff satisfaction, it has given us a very good history of our employee engagement and we can look at what factors, at that point in time, effected fluctuations."

Nicky Hope, Strategic and Corporate Planning Manager, West Bromwich Building Society