Operations – From Principles to Performance

The focus of the operations function is on fulfillment, with quality, efficiency and reliability. At the same time, competitive pressures and the impact of technology create more opportunities for innovation and continuous improvement. Key interfaces with functions such as marketing, sales and R&D entail competing pressures for resources, speed and flexibility. Operations need to have a 'line of sight' to the customer and be highly capable in cross functional working at key points of interface.

Operational KPI's are high profile in every sector. However, the key challenge is to translate these KPI's into meaningful actions and behaviors at individual and team level, so that individuals and teams are clear about the impact and contribution they make in their day to day work and decision making.

Hemsley Fraser is expert in the design of programs which integrate specialist operational knowledge and skills, with best practices around leadership and management. Project management disciplines and processes are a major way to support cross-functional working and handovers at key stages (e.g. the transition from R&D prototype to full production). Our programs are designed to impact specific KPI's and deliver measurable business results.

For further information on how we can work with you to improve the quality and efficiency of the operations function please contact us.