Hemsley Fraser Working with IT Teams

This leads to challenges including:

• The development of skills and behaviors for people from technical backgrounds who need to work as business partners and consultants.
• The requirement for project management disciplines and processes to support reliable delivery.
• The ability to link the work of the IT function to the business strategy and commercial drivers – creating the ‘line of sight’ to the business and its customers.

This leads to challenges including:

• Development of business skills of technical specialists, providing skills and confidence as value adding consultants, using a practical but research based process and supporting tools.
• Development of behaviors, based on best practice in relationship management to support interactions between the IT function and the business.
• Project management disciplines and processes.
• Definition of the 'customer experience' from IT and translation into a ‘promise’ to the business – which is communicated and measured.